Shipping Policy

All the orders are processed and sent in 10 week days, right after the payment is confirmed.
All the packages sent to any address which headquarter is in the USA, do not pay any fee for orders under U$800 (eight hundred dollars) or less.
The package shipments are done only during the weekdays (from Mondays to Fridays).
After your order’s payment is approved, a confirmation email will be sent automatically, allowing you to track the status of your order in real time.
The moment the package is delivered to a shipping company, the responsibility of it is transferred to the carrying company and Medina Softboards is not responsible for it anymore.
The timing of delivery is provided by the carrying company and they can vary with the origin and the destination of the package, mainly during high delivery demands.
Medina Softboards do not take responsibility for the incorrect or incomplete supply of information which is given. In case it happens, please contact us and provide all the correct information. We’ll do everything possible to redirect your package.
There can be an extra fee for the redirect of your package. To contact us, please send an email to:
Free shipping may be available during specific campaigns or by Medina Softboards choice. For free shipping, the shipping service will always be the most economical. Therefore, the estimated time of arrival must be considered the same as the cheapest shipping cost, displayed at the checkout.